Frequently asked questions

Self-guided tours include stops with information and guidance, while games also add questions and missions you need to solve in order to earn points and progress.
You can turn a game into a competition by buying several permits. Each team gets its own permit, and the points a team earns during the game are updated on the activity leaderboard.

A self-guided tour is an audio guide with GPS navigation that lets you explore without a physical guide, while getting all the guidance from your phone.

• Choose when to set out, with no dependence on groups or guides.
• Go at your own pace. You can stop whenever you like and enjoy the route.
• An intimate experience with the people you choose.
• An affordable price. One tour suits several participants around the same device.

1. Order the tour on the website.
2. You immediately receive a link and an access code that opens the tour. The details are also sent to you by email.
3. Enter the tour interface from the mobile phone or tablet you will take out into the field.
4. Start the tour in your own time and at your own pace.
The content is available for 14 days from the moment you redeem the code, so you can buy today and activate later. The countdown starts only when you activate it.

A permit is for one device at a time.
There is no limit on the number of participants around the device.
We recommend up to 3 participants per device.
For larger groups, you can buy additional permits.

Yes! Most tours are available at any hour and date that suits you.
Some special tours, such as the Hanukkah candles tour, are limited to certain times.

Smartphone, tablet or computer.
The entire interface is browser-based, so there is no need to download an app. The tour works as an audio guide from your phone with GPS navigation, so we recommend using a mobile device during the tour.

Yes, an internet connection is required during the activity.

Absolutely! If something did not work out, we are here for you: 02-5619955

We also have solutions for large groups of dozens and even hundreds of participants.
You can buy several permits at once and split the participants into teams.
For groups of more than 20 participants, contact us and we will offer a solution tailored to you.

You can pay in whatever way is convenient for you: credit card, Bit, Google Pay or Apple Pay. With instant purchase the site processes the payment securely, and right after your order is confirmed you will receive by email a link and an access code (a membership code) to an interface called Spotix.app, where the activity actually takes place. The tour content is available to you for 14 days from the moment you redeem the code.

A permit is one group that goes on the tour. Participants are how many phones are connected together within that same group. For example, a group of 20 people that splits into 4 groups of 5 needs 4 permits. For each permit you choose how many phones are connected together: if each group travels with 2 phones, choose 2 participants. If everyone is around one phone, choose 1. For a couple or a trio traveling together, a single permit with 1 to 2 participants is enough.

At every stop there is a Navigate button that opens a map of the area. On the map you will see the destination and your own location in real time (GPS navigation), once you allow the site to use your location. There is also an address (street and number) and a written explanation of the way from your current point to the next one, and for some activities we even filmed the route to the destination.

The information about where the tour starts is in the first stop of the activity. As with every stop, you press the Navigate button and an organized map opens, and below it you will see exactly where to park and where the starting point is. You can also see the starting point before you buy, right here on the site. If you scroll down a little on the activity page, you will see a map, and below it the Start, Finish and Parking points are listed.

We do not offer tours with a physical guide. All of our tours are self-guided, with full guidance through your phone (an audio guide with GPS navigation).
With thousands of excellent reviews from customers who have already traveled with us, we see time and again that people discover this freedom and fall in love with it. They set out whenever it suits them, travel at their own pace, with no group and no pressure, and enjoy rich content, live navigation and an interactive experience. Many come back again for more activities precisely because of this independence and convenience.

On a self-guided tour you move between the stops at your own pace, without a physical guide, and receive the guidance through your phone.
In practice it works like an audio guide: at each stop you play audio content with explanations, and move between the points using GPS navigation that shows you where you are and where to continue.